Standard Support includes unlimited e-mail support for supported product versions and operating system platforms, with a guaranteed response on the next business day. Support options fall into one of the following categories: Standard Support To resolve your support issue, it may be necessary for you to update your development system to use the current SocketTools release.įree support options are available, and if a customer has additional support requirements, they may select one of the several paid support options. Technical support is available for any installation, development, debugging and redistribution issues related to the purchased product. Please contact us if you have any questions regarding this policy. This document outlines the policies for technical support, maintenance and upgrades for all SocketTools editions.
